Accessible Customer Service Policy & Plan

1. Introduction

The D&W Group supports the full inclusion of persons with disabilities as set out in the Canadian Charter of Rights and Freedoms, Ontario Human Rights Code, the Ontarians with Disabilities Act (ODA), 2001 and the Accessibility for Ontarians with Disabilities Act (AODA), 2005.

The policy is intended to benefit the full range of persons with disabilities, as defined in the Ontario Human Rights Code. Whether a person’s disability is apparent or not, everyone should be treated with courtesy, made to feel welcome, and have their need for accommodation respected whenever they interact with us. The plan pertaining to this encompasses five years.

2. Our mission

The D&W Group strives at all times to provide goods and services in a way that respects the dignity and independence of persons with disabilities. Ministries are also committed to ensuring that customers with disabilities receive accessible goods and services with the same quality and timeliness as others do.

3. Questions about this policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy and plan, if the purpose of this policy and plan is not understood, or to receive a copy of this policy and plan please contact us at 1-800-567-7569.